customer insights

Know where? The role of an intranet is crucial in providing swift access to information and enhancing internal communication. The significance of intranets in today’s work environment, particularly with the shift towards remote work and the increasing presence of Millennials and Gen Z in the workforce. “With the increase in demand for remote work, the need for efficient intranets is immense.” “A Gartner survey found that 74% of CFOs intend to make remote work a permanent option for some employees. This change, spurred by the COVID-19 pandemic, highlights a significant transformation in work environments, with many organizations acknowledging the advantages … 86% of Employees Spend 16 Minutes a Day on the Company Intranet

Employee engagement has played a vital role in organizational success, especially since 2020. Amidst pandemic, there has been a global shift in work dynamics. “According to the research done by Gallup, employee engagement in operational and decision-making activities has significantly driven business outcomes. It highlights why employee engagement has grown in importance and how it serves as a pivotal metric for performance”. Understanding Employee Engagement Engaged employees are emotionally committed to their organization and its goals, they are Involved, enthusiastic, and contribute positively to their workplace. “A report on State of the Global Workplace by Gallup shows that globally employee … Employee Engagement: A Key Performance Metric Since 2020

In 2023, there was a notable shift in the dynamics between employers and employees. Looking ahead to 2024, this transformation is expected to persist. According to a Gallup poll, a substantial number of organizations are undergoing significant overhauls in their operational approaches. However, this transformative period has left many employees, including managers, grappling with elevated stress levels and a sense of disconnection. The challenges faced by managers in 2023 were diverse: In response to these challenges, the poll recommends that leaders reassess and modify their management strategies. This adjustment is crucial to better align with the evolving needs of their … Intranet trends to be Expected in 2024 – Modern Workplace

Several trends were notable in India in 2023 regarding employee engagement. Below are the best trends that will continue to be on priority in 2024. 1. Remote Work Adaptation: With the shift to remote work, companies focused on maintaining engagement among dispersed teams. Strategies like virtual team-building activities, enhanced communication tools, and flexible work arrangements gained prominence. 2. Wellness and Mental Health Initiatives: Companies increasingly prioritized employee well-being by offering mental health support, stress management programs, and wellness benefits. This trend aimed to address the challenges brought by the pandemic and foster a healthier work environment. 3. Focus on Diversity, … Latest Employee Engagement Trends for 2024

Forrester has solid proof which tells that insights-driven firms surpass their peers. Their data proves that most data and analytics budgets are rising. Over 60% of firms globally today have chief data officers, and lesser than 50% of organizations rank as beginners. As firms are getting better at generating insights and also acting on them how will they improve their customer insights (CI) in 2021 and ensure that this improved understanding actually changes the customer experience (CX)? If 2020 has taught us that change is unavoidable and that customer insights leaders must frequently look to evolve their techniques, methods, technologies, and their organizations. … How companies will improve their customer insights (CI) in 2021?